Frequently Asked Questions
Everything you need to know about shopping with Mars by GHC
How long does shipping usually take?
Standard shipping typically takes 3-5 business days for domestic orders. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to initiate a refund or size exchange.
How do I ensure I am ordering the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite fitting garments at home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your clothing materials sustainably sourced?
Quality and ethics are at our core. We prioritize high-grade fabrics and work with certified manufacturers to ensure fair labor practices and premium durability.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.