Returns & Exchanges
At Mars by GHC, we want you to be completely satisfied with your fashion choices, which is why we offer a 30-day window for hassle-free returns on all eligible items. Please ensure that products are returned in their original condition, unworn and with all tags intact, to qualify for a full refund.
Return Process
- 1.Initiate Your Request
Log in to your account and navigate to the 'Order History' section to select the items you wish to return and provide a reason.
- 2.Pack Your Items
Securely place the items in their original packaging, ensuring all brand tags and labels are attached as they were upon arrival.
- 3.Schedule a Pickup
Once your request is approved, we will arrange for a courier to collect the package from your doorstep within 2-3 business days.
- 4.Receive Your Refund
After our quality team inspects the returned items, your refund will be processed to the original payment method within 7-10 working days.